You are currently browsing the monthly archive for May 2010.

The following cases from The Authorised Hong Kong Law Reports & Digest (HKLRD) service are now available on Westlaw HK:

Some users who have registered with OnePass may be experiencing difficulty signing on to Westlaw due to a previously saved password.  This issue can be resolved by simply deleting the “dots” in the password field and then unchecking the “save this password” box.  However, some internet browsers are still remembering prior passwords and repopulating the password field.  We suggest that after deleting the password and removing the “save” feature, the user also clear the cookies from their browser. 

The following steps can be used to clear cookies from your browser.  Please note that other saved passwords on your browser may be removed as well.  Contact your IT or computer specialist if you have any questions or concerns:

From your browser, select Tools, then Internet Options

From Internet Options select Delete from the Browsing History area.

Then check the appropriate items you wish to remove

Your local Westlaw Customer Service Department and your Westlaw trainer have the ability to reset your OnePass password if necessary.  This reset generates a temporary password and you will be required to establish a new password.  For compliance and data privacy purposes Customer Services do not have the ability to see your personal password, best practice suggests that you keep a copy of your username and password in a safe secure space.

For any problems please call our Support line during business hours on Tel: +852 3762 3227, email: customer.service@westlaw.com.hk or for 24 hour support call Tel: 001 800 0937 8529.

The following cases from The Authorised Hong Kong Law Reports & Digest (HKLRD) service are now available on Westlaw HK:

 Westlaw Subscribers can now use OnePass. It’s a new system designed for you to create your very own memorable password. OnePass has new increased password security and helps subscribers create passwords that they can remember rather than the old style alphanumeric passwords Westlaw traditionally uses.

 Whilst logging on to Westlaw and using your standard Westlaw password (e.g. 1234567ABCD), you may have been directed towards a new registration page. PLEASE NOTE: A DEADLINE OF MAY 28, 2010 appears on the registration page. Registration is quick and easy; simply click on the link ONEPASS Quick Ref Guide and follow the step by step instructions. If you have any problems please email training@westlaw.com.hk for assistance or a copy of this PDF explaining how to register.

 Special Note:  You will need to uncheck the “save this password” option from the sign on screen (if activated for your alphanumeric password) before using your new Onepass registration.

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